Live / Casino
vip99 collects only the account data needed to run your session, process wallet transactions through bKash or Rocket, and respond to your support requests. This policy tells you exactly what we hold, why we hold it, and what you can do about it — access and eligibility depend on your local law and eligible regions.
When you open an account with us, we collect the details you provide directly: your name, contact address, and the credentials you set. When you deposit through bKash or Rocket, our system logs the transaction reference and wallet identifier your payment provider returns to us — we do not store your full mobile banking PIN or password at any point. We also collect session data automatically: device type, browser version, IP address, and the pages you navigate within the site. This technical data helps us keep your session stable and detect unusual access patterns that might signal an unauthorised login attempt. We do not sell your personal data to third parties for marketing. Where we share data — for example, with payment processors handling your bKash or Rocket transaction — it is only to the extent needed to complete that transaction. Retention periods vary by data category: account credentials are held while your account remains active; transaction logs are retained in line with applicable record-keeping obligations. You can request a summary of what we hold at any time through the support route described further below. Whether this policy fully applies to you depends on your local law and the eligible region in which you access the service.
bKash transaction references are logged to verify deposits and support wallet queries. We receive only the reference your bKash session returns — not your PIN.
Rocket payment identifiers are stored with your transaction record for the same reason. Your Rocket credentials remain with your bank; we never see or store them.
Login details are encrypted at rest. If you suspect your account has been accessed without your permission, contact support immediately using the route shown in your account area.
Not every data interaction on vip99 falls under this single document. Understanding the boundary helps you know which route to take when you have a question. Four distinct areas define the scope — and one sits clearly outside it.
Data collected when you log in, update your profile, or change your session settings falls fully within this policy. That includes login timestamps, device identifiers and any account preferences you set.
bKash and Rocket deposit records are covered here in the context of what vip99 stores. The data your payment provider holds on their own systems is governed by their separate privacy terms, not ours.
Browsing behaviour within the vip99 site — which game lobbies you open, how long you spend on a page — is captured by our analytics and covered by this policy. It is used only for session quality and site improvement.
Links or services that take you outside vip99 are not covered by this policy. We do not control what those services collect. Check their own privacy terms before you interact with them.
This policy gives you concrete options — not just passive protections. You can request a copy of the personal data we hold against your account at any time; our support team will confirm receipt and tell you how the response will reach you. If any detail is wrong — a contact address, a saved preference, a name spelling — you can ask us to correct it and we will act on that request. Questions about how a specific piece of data is used, or why a particular transaction reference appears in your record, can be raised directly through the support channel. If you decide you no longer want an active account, you can request closure; we will explain what data is retained after closure and for how long, in line with applicable record-keeping obligations. None of these actions require you to provide more information than necessary to identify your account — your registered contact method is enough to start any request.
Request a summary of what we hold on your account. Submit through the support route and we will confirm the request in writing before sending any data.
If a name, contact detail or wallet reference on your account is wrong, raise a correction request. We action corrections after verifying the account identity.
Any question about why a specific data item exists — a session log, a bKash reference, a device record — can be directed to our support team. We will respond with a factual account of the data's purpose.
Account closure requests are handled through support. We will confirm what is deleted immediately, what is retained under legal obligation, and the expected timeline for each.
For any question covered by this privacy policy — data requests, corrections, account records or closure — use the contact routes published within your account area on vip99. We do not handle privacy queries through unofficial channels. Each route below is visible once you are signed in.
Open the live chat window from your account dashboard. State that your query is a privacy request so the agent can route it to the right team without delay.
The support email address is published in the Help section of your account. Use the subject line 'Privacy Request' and include your registered contact detail to confirm your identity.
The Help Centre within your account area contains a privacy request form. This is the most direct route for data access or correction requests and creates a trackable reference for your query.
Our approach to data management is built around keeping your account functional and your information contained. We use cookies and similar session tokens to hold your login state while you navigate between game lobbies, your wallet page and account settings — without them, the site cannot remember your session across page loads. You can manage cookie preferences through your browser settings; blocking session cookies will affect how the site behaves during a login. Account security relies on encrypted credential storage and session timeout rules that end inactive sessions automatically. We do not retain data beyond the period needed for its original purpose, except where a legal obligation requires a longer retention period, such as transaction records tied to bKash or Rocket deposits.
Session cookies keep your login active while you move between account pages. Analytics cookies record aggregate browsing patterns — no personally identifiable data is attached to them.
Account data is held while your account is active. Transaction references — including bKash and Rocket deposit records — are retained for as long as applicable record-keeping rules require.
Credentials are encrypted at rest. Sessions time out after a period of inactivity. If you notice any unexpected activity on your account, contact support immediately through the live chat route.
When this policy is updated, the revised version is published at vip99/privacy-policy/. Continued use of the account after a published update indicates acceptance of the revised terms.
These are the questions we get most often about how we handle your account data. If your question is not covered here, use the support routes shown in your account area.
We collect the contact details and credentials you provide at registration, plus session data — device type, IP address, browser version — generated automatically when you use the site. Transaction references from bKash or Rocket deposits are also logged against your account record.
We share data only where it is necessary to complete a service — for example, passing a transaction reference to your bKash or Rocket payment processor. We do not sell personal data to third parties for marketing or any unrelated commercial purpose.
Submit a data access request through the Help Centre form or via the support email address published in your account area. Use the subject line 'Privacy Request' and include your registered contact detail. We will confirm receipt and explain how your response will be delivered.
Yes. If any detail — name, contact address, saved preference — is recorded incorrectly, raise a correction request through support. We will verify your account identity first, then make the correction and confirm it back to you in writing.
Profile data tied to a closed account is removed. Transaction records — including bKash and Rocket deposit logs — are retained for the period required by applicable record-keeping obligations. Support will confirm the specific timeframes when you submit a closure request.
Access to and use of the vip99 service depends on your local law and the eligible region in which you connect. This policy covers data we collect from accounts that are active under those conditions. If your access is restricted by local law, the policy applies only to data we legitimately collected during any permitted period.