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Your vip99 account connects to bKash and Rocket so you can move funds without leaving mobile. Every deposit step, withdrawal route and transaction record sits inside your signed-in account area — open it to see the fields and limits that apply to your account right now.
Adding funds starts from the cashier section of your signed-in account. We route deposits through bKash and Rocket — the two mobile wallet rails most widely used in Bangladesh. Once you select a method and confirm the amount, the instruction screen shows exactly which wallet number to send to and what reference to include. Follow those fields precisely; a mismatched reference can delay the credit.
Log into your vip99 account and navigate to the deposit section in the cashier tab.
Choose your preferred mobile wallet from the method list shown in the cashier. Only methods available for your account appear here.
Key in the deposit amount, review the wallet number and reference code on screen, then complete the transfer from your mobile wallet app.
Once the transfer is confirmed on the wallet side, return to your vip99 account balance page to verify the credit has posted.
Withdrawals from your vip99 account follow a structured process to keep your wallet ownership confirmed at each step. Open the withdrawal section in your cashier, select bKash or Rocket as the payout destination, and enter the wallet number registered to your account. The amount field will show the withdrawal range your account is eligible for — use only the numbers shown there, not an outside assumption. After submission, your request enters a review queue; the screen confirms when it has been accepted.
Go to the cashier in your signed-in vip99 account and select the withdrawal option from the menu.
Select bKash or Rocket and enter the exact mobile wallet number that matches your registered account details.
Type the amount within the range shown on screen. Amounts outside that range will not proceed to the next step.
Confirm the request and save the reference number shown on the confirmation screen for follow-up if needed.
Your vip99 account may prompt a verification step before certain withdrawal amounts are processed. The fields and documents required are shown directly inside the account verification section — we surface only what the system needs for your account at that point, so the list may differ between accounts depending on activity and history. Do not send documents through chat or email unless a support agent specifically requests them through a verified support channel. When the verification screen appears, read each field carefully and upload only what is asked.
Look for the verification notice inside your account settings or cashier. The prompt appears only when your account requires it.
Complete only the fields shown in your account area. Do not submit documents outside the designated upload section.
After submission, monitor the status indicator in your account. Approval is confirmed through the account notification area, not by email alone.
If your verification status does not update after a reasonable period, contact the support team with your account reference ready for faster handling.
banking runs on the mobile wallet infrastructure Bangladeshi account holders already use day-to-day. bKash and Rocket are the two active deposit and withdrawal rails on the platform. Both are available as send-and-receive methods through the cashier section of your signed-in account. If a method is temporarily unavailable, the cashier screen will reflect that — we do not maintain a separate status page, so the account area is always the live source of truth for which options are open. Availability can depend on local law and eligible regions, so always check the cashier for the current method list rather than assuming a method is active.
Send and receive funds through your bKash mobile wallet. Wallet number and reference details are shown in the cashier at the time of each transaction.
Rocket is supported for both deposits and withdrawals. Use the account cashier to initiate a Rocket transfer and confirm the destination number on screen.
Bank transfer availability is shown in the cashier if active for your account. Check the method list in your signed-in account area before initiating.
Every deposit and withdrawal you complete on vip99 generates a record inside the transaction history section of your account. Cross-referencing your wallet statement with the account ledger is straightforward when you know what to look for. Your bKash or Rocket wallet will carry a transaction ID and a timestamp for each transfer; your vip99 account history carries the corresponding reference and a status label. When both sides agree, the transaction is settled. If they do not match — amount, reference or status — that discrepancy is the detail to bring to support. Keep wallet confirmation screenshots until the account record shows a completed status, especially for withdrawals that go through a review queue.
Each cashier transaction produces a reference number. Copy it from the confirmation screen and keep it alongside the matching transaction ID from your bKash or Rocket wallet statement.
Account history uses status labels such as pending, processing and completed. A pending status means the transaction is in the queue; completed means both sides have settled.
Open the transaction history tab inside your signed-in vip99 account to see a timestamped list of all deposits and withdrawals tied to your account.
Hold onto wallet confirmation screenshots and reference numbers until the corresponding vip99 account record shows a completed or credited status. This evidence matters if a discrepancy needs resolving.
Security on vip99 banking is built around a few practical habits on your side and the controls we maintain on ours. Always access the platform through the correct domain — vip99 — and check the address bar before entering any account credentials or initiating a transfer. We verify account identity through the fields shown in the account area; we will never ask for your wallet PIN or mobile banking password through any channel. Wallet ownership is confirmed by matching the registered number on your account to the wallet used in each transaction.
Access your account only through vip99. Verify the domain in your browser address bar before logging in or sending any funds through the cashier.
Account verification steps are shown only inside the signed-in account area. We will never request your wallet PIN, OTP or mobile banking password through chat or email.
Withdrawals are processed only to the wallet number registered to your vip99 account. Using a different wallet number will delay or prevent the transaction from completing.
For transaction disputes or account security concerns, contact vip99 support through the published help channel shown inside your account. Unverified third-party contacts should be disregarded.
If you have a question about a specific deposit, withdrawal request or account verification step, the answers below cover the situations we hear about most. For anything not addressed here, the support team can be reached through the help section of your signed-in account.
bKash and Rocket are the active deposit wallets in the vip99 cashier. Open the cashier in your signed-in account to see the full method list available to your account right now.
The minimum deposit is shown on the cashier screen when you select a payment method. We do not publish a single universal floor; the figure displayed in your account is the one that applies to you.
Go to the cashier withdrawal section, select bKash, enter your registered bKash number and the amount within the range shown. Submit the request and save the reference number from the confirmation screen.
Check that the wallet transfer used the exact reference code and wallet number shown in the cashier. If the balance has not updated within the window shown on screen, contact support with your wallet transaction ID and reference.
Withdrawals move through a review queue; pending means it has not yet been processed. If the status has not changed after the period indicated on your confirmation screen, raise it with support using your withdrawal reference number.
A verification prompt appears in the account area when it is required for your account. Follow only the fields and upload instructions shown there. The support team can clarify any step that is unclear to you.